er77's Privacy Policy

1 Purpose of Data Collection and Types of Data Collected

When you register on the er77 platform or use any of our services, we collect certain information. The data collected is mainly of two types — Personal Information and Non-Personal Information.

1.1 Personal Information

We may collect the following information directly from you:

• Full name and date of birth
• Valid email address
• Mobile number (if provided)
• National ID card or passport details (for identity verification purposes)
• Financial transaction details such as bKash, Nagad, Rocket, or Upay account numbers
• Bank account details (where applicable)

1.2 Non-Personal Information

This type of information is collected automatically and cannot be used to identify you directly:

• IP address and device type
• Browser name and version
• Time and date of website visits
• Logs of games and features used on the platform
• Cookie and session data

2 Methods of Data Collection

er77 collects information in various ways. The main data collection methods are described below:

2.1 Direct Collection

We collect information directly from you when you create an account on our platform, log in, carry out financial transactions, or contact our support team.

2.2 Automatic Collection

When you visit our website, some information is collected automatically through cookies, web beacons, and similar technologies. This information is used to improve site functionality and monitor user experience.

2.3 Collection via Third Parties

For the purposes of identity verification (KYC) or fraud prevention, we may also collect information from trusted third-party services. In such cases, your information is handled with the utmost care.

3 Purposes for Using Your Data

The information we collect about you is used for the following purposes:

• Account Management: To create and manage your account.
• Identity Verification: To carry out the KYC process in accordance with applicable laws and regulations.
• Financial Transaction Processing: To process deposit and withdrawal requests.
• Customer Support: To respond to your questions, complaints, and requests.
• Security: To prevent fraud, money laundering, or other illegal activities.
• Platform Improvement: To analyze user experience and improve the quality of our services.
• Responsible Gaming: To detect unusual gaming behavior and implement responsible gaming policies.
• Legal Compliance: To comply with applicable laws and the directions of regulatory authorities.

We never sell your information to third parties for commercial purposes.

4 Sharing Data with Third Parties

er77 may share your information with third parties in the following limited circumstances:

4.1 Service Providers

To operate our platform, we use the services of trusted technology partners, payment processors, and KYC verification agencies. These parties only have access to the information necessary to carry out their specific responsibilities.

4.2 Legal Obligations

In response to a legal order, court directive, or request from a regulatory authority, we may be required to provide relevant information to the concerned authority.

4.3 Business Transfers

If for any reason er77's business is merged, acquired, or sold, user information may form part of that process. In such a case, we will notify you through appropriate notice.

5 Cookies and Tracking Technologies

Our website uses cookies, which are stored as small files in your browser. Cookies help us remember your preferences, improve site functionality, and personalize the user experience.

5.1 Types of Cookies

• Essential Cookies: Essential for the basic functionality of the platform.
• Functional Cookies: Store your preferences and settings.
• Analytical Cookies: Help analyze site usage and performance.

5.2 Cookie Control

You can accept or reject cookies by changing your browser settings. Please note, however, that disabling cookies may cause some services not to work properly.

6 Data Security and Protection

We take the highest technical and administrative measures to protect your information. Our security framework includes:

• SSL Encryption: All data transmission between you and our servers is protected by SSL (Secure Socket Layer) encryption.
• Data Encryption: Stored sensitive information is protected using industry-standard encryption methods.
• Access Control: Only authorized personnel may access user information, and only as required for their specific duties.
• Regular Audits: Our security measures are regularly reviewed and tested.
• Firewall and Cyber Protection: Advanced technology is used to prevent unauthorized access and cyberattacks.

However, no method of transmitting information over the internet is 100% secure. We are committed to providing the highest level of protection, but complete security cannot be guaranteed.

7 Data Retention Period

We retain your information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.

• Information for active accounts is retained for the entire period the account remains active.
• Financial and transaction records are retained for a specified period after account closure, in accordance with applicable law.
• Cookie and session data is generally deleted within a short period of time.

After the specified period has passed, information is securely deleted or anonymized.

8 User Rights

As a user of er77, you have the following rights regarding your own information:

8.1 Right to Access

You may request to know what information we hold about you. We are obliged to respond to this request within a reasonable time.

8.2 Right to Correction

If any information we hold about you is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may not be possible to delete due to legal or regulatory obligations.

8.4 Right to Object to Processing

You have the right to object to a specific method by which your information is processed. To make this request, please contact us through our support channels.

To exercise any of the above rights, please contact us. We will respond to your request as quickly as possible within the limits of applicable law.

9 Privacy of Minors

The er77 platform is for persons aged 21 or older only. We do not knowingly collect personal information from minors (persons under the age of 21).

If we are notified that a minor has registered on our platform, we will immediately close that account and delete the associated information. If a parent or legal guardian believes their child has registered on our platform, please contact us.

10 Policy Changes and Updates

er77 reserves the right to change or update this Privacy Policy at any time. For significant changes, we will notify you in the following ways:

• By publishing a prominent notice on our website.
• By sending a message to your registered email address.
• By informing you of the update after you log in to the platform.

If you continue to use the platform after a change, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our team is always ready to assist you.

To learn more about all our services and policies, visit our About Us page or find answers to your questions in the FAQ section.